We’ve listed the most common questions from our customers to help you find the information you need quickly. Still have a question? Feel free to contact us — we’re happy to help!
1. How long does shipping take?
Our average shipping time is 2-4 Weeks, depending on your location. After placing your order, you’ll receive a tracking number once your package is shipped.
2. How can I track my order?
As soon as your order is shipped, you’ll receive a confirmation email with a track & trace link so you can follow your shipment at any time.
3. Can I return a product?
Yes! You can return a product within 30 days of receiving it. The item must be unused and in its original packaging. Please contact our customer service before sending anything back.
4. What if my product arrives damaged or incorrect?
We’re sorry to hear that! If your product arrives damaged or if you received the wrong item, please contact us and include a clear photo of the issue. We’ll make sure to resolve it as soon as possible.
5. What payment methods do you accept?
We accept secure payments via Visa, MasterCard, PayPal, Apple Pay, and Shop Pay (depending on your store setup).
6. Do you offer free shipping?
Yes, we offer free standard shipping on most of our products. If any additional shipping costs apply, it will be clearly shown during checkout.
7. Can I cancel or change my order?
Orders can only be cancelled or changed within 12 hours of placing your order. Please contact us as quickly as possible if you wish to make changes.
8. Where are your products shipped from?
Our products are shipped from trusted suppliers around the world. Delivery times may vary slightly depending on your location.
